Please read the following information before attempting to reach customer service/support. If you are having any problems with any features on the site, please copy the error message and send that with your inquiry. It will be very helpful.

Please read any error messages carefully. Many problems can be resolved by simply restarting your computer. In come cases you will need to activate cookies.

FAQ: Having Trouble | General Questions | How-to

Trouble FAQ

Q: How do I contact someone for help?
A: Before using the form at the bottom of the page please try the following is applicable:

• Clear your cookies and your cache memory. For windows users the easiest way to do this is Windows Start > All Programs > Accessories > System Tools > Disk Cleanup … The default settings should be fine. Make sure Temporary Internet Files & Cookies are selected.  BE AWARE that deleting your cookies MAY cause some issues with web sites you regulary visit at first, but it is okay NOT to select Cookies in this process.
• Restart your computer: Windows Start > Restart …
• Copy / Paste any error messages and include them in the email you send the admin. These are crucial.

General FAQ

Q: Is my account information safe?
A: Absolutely, because no information is shared out of this site at all.

Q: My password will not work and I end up at a blank page.
A: The password reset link occasionally has problems. Please email scott@art23design.com with your login id and or email used to register on the site.
Click Here to reset your recover your password.

How-to FAQ

Q: How do I update my profile?
A: Login > Click on your Login Name – will take you to your profile > Click on “Profile” > Click on “Edit Profile”

Q: How do I post an event?
A: Login > Dashboard (top of screen) > Gig’s Calendar > …first add venue or see if your venue is already there. > Add new Gig >
In the software running the site Events are called Gigs

Q: How do I post an Article/Blog?
A: Login > Dashboard (top of screen) >Posts > New Post
URGENT: You MUST read the Posting and Policies guidelines. Most members will be moderated before posts will appear. There are requirements for a Post.

Q: How do I broadcast my status in my profile and in the Activity Stream?
A: The fast and easy way is go to Community or Activity Stream and enter your shout at the top of the page.

Q: How do I chat?
A: There is Chat and Shoutbox. Chat: opens a whole window/tab for chatting. Shoutbox opens a neat little popup you can use while visiting the site. You can go to other window and table while it is open, too! Chat is turned off for now. It will return in a better form one day.